Widerrufsrecht
This Return & Refund Policy applies to purchases made directly through yorvena.com.
YORVENA is operated by KEYVERSELY LLC, a limited liability company registered in Wyoming, United States.
Because our products are designed to be used consistently as part of a regular personal-care routine, eligible purchases may be covered by our specialized 60-Day Performance Guarantee, subject to all requirements described below.
Please read this policy carefully before placing an order or beginning to use a product.
1. The 60-Day Performance Guarantee
The 60-Day Performance Guarantee applies to eligible customers who use the product exactly as directed for a complete and uninterrupted 60-day period but do not achieve the intended performance described for the product.
This guarantee is not an unconditional return policy. A refund request based on product performance will be considered only when the customer satisfies every eligibility, usage, evidence, and return requirement stated in this policy.
Guarantee period: 60 consecutive days
Usage requirement: Daily use according to the product directions
Evidence requirement: 60 original daily photographs or videos
Claim submission: After the full 60-day period has been completed
2. Eligibility Requirements
To qualify for consideration under the 60-Day Performance Guarantee, all of the following conditions must be satisfied:
The product must have been purchased directly from yorvena.com using a valid order associated with the customer submitting the claim.
The documented product-use period must begin within 48 hours after the tracking information confirms delivery.
The product must be used every day for 60 consecutive days in accordance with the instructions supplied with the product or displayed on the product page at the time of purchase.
A missing day, gap, or interruption in the documented routine exceeding 24 hours will make the performance claim ineligible.
The customer must retain 60 separate daily photographs or videos showing the product being used as directed.
Claims submitted before the completion of the entire 60-day period will not qualify under the Performance Guarantee.
3. Daily Photo or Video Verification
Customers requesting a performance-based refund must provide a complete daily visual record showing consistent use of the product.
The evidence must satisfy all of the following requirements:
The submission must contain one clear photograph or video for each of the 60 consecutive days.
Each file must clearly show that the YORVENA product was used according to its directions.
Every file must retain its original, unedited date-and-time metadata.
The metadata must demonstrate 60 consecutive days of product use, beginning within 48 hours after confirmed delivery.
Screenshots, altered files, duplicated content, recreated timestamps, or evidence that does not retain its original metadata may be rejected.
Customers are responsible for retaining their daily evidence throughout the entire trial period. YORVENA is not responsible for lost, deleted, corrupted, inaccessible, or incomplete files.
4. How to Submit a Performance Claim
After completing the full 60-day routine, submit your request by email to:
Email: support@yorvena.com
Use the subject line “60-Day Performance Guarantee Claim” and include:
Cloud-hosted evidence may be shared through a service such as Google Drive or Dropbox. The folder must remain accessible throughout the review period and must not require our support team to request individual access to each file.
Email attachments containing only selected days, collages, screenshots, or compressed files without original metadata are not sufficient.
5. Claim Review
After receiving a complete submission, our team will normally review the evidence within 5–7 business days.
The review may include:
The review period begins only after all required information and evidence have been received. Incomplete submissions may be placed on hold while we request additional information.
6. Return Authorization
Do not return any product before receiving written approval from YORVENA.
If your performance claim is approved, we will provide a Return Merchandise Authorization, return instructions, and the applicable return address.
The customer must return the physical product container, including a used or empty container, as instructed by our support team.
Products returned without authorization, sent to an address displayed on a shipping label, or returned contrary to our instructions may not be accepted or refunded.
The return must be sent within the period specified in the authorization email. Failure to send the authorized return within that period may result in the claim being closed.
7. Return Shipping Costs
Customers are responsible for all return shipping costs associated with a 60-Day Performance Guarantee claim, except where applicable law requires otherwise.
We recommend using a trackable shipping service and retaining the shipping receipt until the claim is completed.
YORVENA is not responsible for authorized returns that are lost, damaged, or misdirected while being transported to the return facility.
Return shipping costs, customs charges, brokerage fees, insurance costs, and other expenses paid by the customer are not reimbursable unless required by applicable law or expressly confirmed by us in writing.
8. Refund Processing
An approved performance claim does not become eligible for payment until the required physical product has been returned and received in accordance with the authorization instructions.
After the authorized return is received and inspected, we will notify you whether the refund has been approved for processing.
Eligible refunds are issued to the original payment method. The time required for the refunded amount to appear depends on the bank, card issuer, Shopify Payments, or other payment provider.
Original shipping charges, expedited delivery charges, delivery-protection fees, customs duties, import taxes, and return shipping costs are non-refundable, except where applicable law requires otherwise.
We are not able to issue a refund to a different payment card, bank account, or person.
9. Change-of-Mind and Unused Products
Except where mandatory consumer law provides otherwise, we do not accept returns because a customer:
Orders that have been processed are considered final sale for voluntary change-of-mind purposes, subject to any rights that cannot legally be excluded.
10. No Early Performance Returns
A product-performance claim cannot be evaluated before the complete 60-day usage period has ended.
Requests submitted before Day 61, or requests based on partial, occasional, or inconsistent use, are not eligible under the 60-Day Performance Guarantee.
Stopping use early because of preference, inconvenience, inconsistency, or lack of immediate results does not qualify for a performance refund.
This section does not apply to a verified adverse reaction, damaged item, incorrect item, or another claim protected by applicable law.
11. Damaged, Defective, or Incorrect Products
The daily evidence and 60-day waiting requirements do not apply when the product arrives damaged, defective, leaking, or materially different from the item ordered.
Contact us within 48 hours after delivery at support@yorvena.com.
Include:
Retain the product, packaging, accessories, and shipping materials until we have completed our review.
When the issue is verified, we may provide an appropriate replacement, reshipment, refund, or another remedy in accordance with applicable law.
Normal variations in colour, packaging, texture, scent, or minor cosmetic appearance do not necessarily constitute a defect.
12. Adverse Reactions
Stop using the product if you experience irritation, discomfort, redness, swelling, or another unexpected reaction.
Contact us promptly and provide your order number, a description of the reaction, the date use began, how the product was used, and photographs where appropriate.
We may request additional information reasonably necessary to review the report. Nothing in this policy replaces professional medical advice or emergency medical care.
Adverse-reaction reports are reviewed separately from ordinary performance claims and are not subject to a requirement that the customer continue using a product that is causing irritation or discomfort.
13. Orders Lost or Not Delivered
Claims relating to lost, delayed, missing, or undelivered packages are handled according to our Shipping Policy and are not subject to the 60-Day Performance Guarantee requirements.
Please review: Shipping Policy.
14. Order Changes and Cancellations
Contact us immediately if you need to change or cancel an order.
We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed once an order has entered processing, fulfilment, or shipment.
Once an order has shipped, it cannot be cancelled and must be handled in accordance with this policy and any applicable consumer rights.
15. Non-Returnable Items
Except where applicable law requires otherwise, the following are not eligible for return or refund:
16. Bundles, Multi-Packs, and Promotional Offers
A claim involving a bundle, multi-pack, buy-one-get-one offer, or promotional package may require the return of all containers, components, free items, and promotional products included with the purchase.
Where only part of a qualifying order is eligible for a refund, the refund may be recalculated based on the regular or allocated value of the retained products and the conditions of the original promotion.
Free gifts and complimentary items have no refundable cash value.
17. Fraud Prevention and Evidence Integrity
YORVENA reserves the right to reject a performance claim when there is reasonable evidence that submitted information or media has been:
We may also reject claims involving false information, unauthorized payment methods, repeated identities, multiple accounts used to avoid claim limits, or other abusive conduct.
18. Single-Claim Limitation
The 60-Day Performance Guarantee is limited to one approved or reviewed claim per customer, per product category.
Creating additional accounts, using different email addresses, placing orders through another person, or changing shipping details does not create additional eligibility for the same customer.
This limitation applies specifically to the voluntary Performance Guarantee and does not restrict mandatory legal rights relating to defective, misdescribed, unsafe, or undelivered goods.
19. Refused and Returned-to-Sender Packages
Refusing delivery or failing to collect a package does not automatically qualify the order for a full refund.
When an order is returned because of an incorrect address, an unclaimed package, unpaid customs charges, refusal of delivery, or unsuccessful delivery attempts, original shipping charges and return-to-sender costs may be deducted from any eligible refund, where permitted by law.
Contact us before refusing a package so that we can explain the available options.
20. Chargebacks and Payment Disputes
Contact us first if you believe there is an issue with an order or refund. We will make reasonable efforts to investigate and resolve the matter.
Filing a chargeback does not replace the eligibility and evidence requirements of the voluntary 60-Day Performance Guarantee.
We reserve the right to provide the payment provider with relevant order, delivery, communication, policy-acceptance, and claim information when responding to a payment dispute.
21. Mandatory Consumer Rights
Nothing in this policy excludes, restricts, or replaces a statutory right or legal remedy that cannot be waived under the laws applicable to the customer.
Customers in certain jurisdictions may have mandatory cancellation, return, refund, conformity, or warranty rights in addition to the voluntary 60-Day Performance Guarantee.
Where a legal right conflicts with a restriction in this policy, the applicable mandatory law will take priority.
For sealed personal-care or cosmetic products, a statutory change-of-mind right may cease after the product has been unsealed where the product is genuinely unsuitable for return for health-protection or hygiene reasons, subject to applicable law.
22. Policy Changes
We may update this Return & Refund Policy periodically to reflect changes to our products, services, fulfilment arrangements, fraud-prevention procedures, or legal obligations.
The policy applicable to an order will generally be the version published when the order was placed, except where a later change is required by law or provides more favourable rights to the customer.
23. Contact Us
For questions about a return, refund, damaged product, or Performance Guarantee claim, contact:
KEYVERSELY LLC
Operator of YORVENA
Wyoming, United States
Entity ID: 2025-001824045
Email: support@yorvena.com
Please do not return a product until you have received written return authorization and the correct return address from our support team.
Last updated: July 29, 2026