Privacy policy
This Privacy Policy explains how YORVENA, operated by KEYVERSELY LLC, collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from yorvena.com (the “Website”), communicate with us, or otherwise use our services.
By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Website.
Who We Are
Brand: YORVENA
Legal Operator: KEYVERSELY LLC
Entity Type: Limited Liability Company
Jurisdiction: Wyoming, United States
Wyoming Entity ID: 2025-001824045
Privacy Contact: support@yorvena.com
In this Privacy Policy, “YORVENA,” “we,” “us,” and “our” refer to KEYVERSELY LLC.
Personal Information We Collect
The personal information we collect depends on how you interact with the Website and the services you use.
Contact and Account Information
We may collect your name, email address, telephone number, billing address, shipping address, account credentials, and other contact information you provide to us.
Order and Transaction Information
When you place or attempt to place an order, we may collect information about the products you purchase, order value, discount codes, billing and shipping details, payment status, delivery information, returns, refunds, and communications relating to your order.
Full payment card details are generally processed directly by Shopify, Shopify Payments, and other authorised payment providers. We do not normally receive or store your complete payment card number.
Device and Usage Information
When you use the Website, we and our service providers may automatically collect information such as your IP address, browser type, device type, operating system, approximate location, pages viewed, links selected, referring website, shopping activity, session information, and the date and time of your visit.
Customer Support Information
When you contact us, we may collect the contents of your message, your contact information, your order number, photographs or videos you submit, and any other information necessary to respond to your request.
Marketing Information
If you subscribe to marketing communications or interact with our advertisements, we may collect your email address, telephone number, marketing preferences, advertisement interactions, and information about whether you opened or selected links in our messages.
Information You Make Available
We may collect information you voluntarily provide through product reviews, surveys, questionnaires, promotions, social media interactions, or other Website features.
How We Collect Personal Information
We collect personal information directly from you when you create an account, place an order, contact us, subscribe to marketing communications, submit a review, or otherwise provide information through the Website.
We also collect information automatically through cookies, pixels, local storage, log files, and similar technologies.
We may receive information from service providers and business partners, including Shopify, payment processors, shipping carriers, fulfilment partners, analytics providers, advertising platforms, fraud-prevention providers, and customer-support services.
How We Use Personal Information
We may use your personal information to provide, operate, maintain, and improve the Website and our services.
Confirming payments, preparing orders, arranging delivery, providing tracking information, and managing returns, replacements, or refunds.
Responding to enquiries, resolving problems, investigating missing deliveries, and providing information about products or orders.
Detecting suspicious transactions, preventing fraud, protecting customer accounts, and maintaining the security of the Website.
Understanding how customers use the Website, measuring performance, diagnosing technical issues, and improving products and customer experience.
Sending marketing communications where permitted, measuring advertising effectiveness, and displaying advertising that may be more relevant to your interests.
Maintaining business records, enforcing our terms and policies, complying with legal obligations, responding to lawful requests, and protecting our rights or the rights of others.
Legal Bases for Processing
Where the laws of the European Economic Area, the United Kingdom, or another jurisdiction require us to identify a legal basis, we may process your personal information on the following bases:
Processing information necessary to accept payment, fulfil your order, provide customer support, and manage returns or refunds.
Operating and improving our business, preventing fraud, maintaining security, understanding Website performance, and protecting our legal rights.
Using certain non-essential cookies, sending certain marketing communications, or processing information where consent is legally required.
Complying with tax, accounting, consumer-protection, regulatory, and other legal requirements.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Website, remember your preferences, maintain your shopping cart, process checkout, understand Website performance, prevent fraud, and support marketing and advertising.
Cookies used on the Website may include strictly necessary cookies, preference cookies, analytics cookies, and advertising cookies.
Some cookies are placed directly by us or Shopify, while others may be placed by third-party service providers. The exact cookies used may vary depending on the Shopify features and applications currently enabled on the Website.
Where required by law, non-essential cookies will be used only after you provide consent. You may manage your choices through the cookie banner or privacy controls displayed on the Website.
You may also configure your browser to block or delete cookies. Blocking certain cookies may prevent some Website features, including the shopping cart or checkout, from functioning correctly.
Advertising and Analytics
We may work with analytics and advertising providers to understand how the Website is used, measure the performance of advertising campaigns, and show advertisements that may be relevant to your interests.
These providers may include platforms such as Meta and TikTok. They may use cookies, pixels, device identifiers, and similar technologies to collect information about your interactions with the Website and advertisements.
Depending on your location, certain advertising disclosures may be legally considered “selling,” “sharing,” or processing personal information for targeted advertising, even when no money is exchanged for the information.
We do not sell your personal information in exchange for money. You may request to opt out of qualifying sharing, targeted advertising, or similar processing through the Website’s privacy controls, where available, or by contacting us at support@yorvena.com.
How We Disclose Personal Information
We may disclose personal information to third parties when necessary to operate our business, provide our services, complete your order, comply with the law, or protect our legitimate interests.
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, payment, security, analytics, and related services used by our store.
You can learn more about how Shopify processes consumer information by reviewing the Shopify Consumer Privacy Policy .
Payment Providers
We disclose information to authorised payment providers to process transactions, verify payment information, prevent fraud, manage disputes, and issue eligible refunds.
Fulfilment and Delivery Providers
We disclose necessary order and contact information to suppliers, warehouses, fulfilment partners, customs representatives, postal services, and shipping carriers so they can prepare and deliver your order.
Technology and Service Providers
We may disclose information to providers that support website hosting, customer service, email delivery, data storage, analytics, advertising, security, fraud prevention, product reviews, and other business operations.
Professional Advisers
We may disclose information to accountants, legal advisers, insurers, auditors, financial institutions, and other professional advisers where reasonably necessary.
Legal and Safety Disclosures
We may disclose information when required by law, regulation, legal process, court order, or valid governmental request, or where we believe disclosure is necessary to protect our customers, our business, our legal rights, or the safety and rights of others.
Business Transactions
Personal information may be disclosed as part of a merger, acquisition, financing, reorganisation, sale of assets, insolvency proceeding, or similar business transaction, subject to applicable legal requirements.
International Data Transfers
KEYVERSELY LLC is established in the United States, and our service providers may operate in the United States and other countries.
As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live. Those countries may have privacy laws that differ from the laws in your jurisdiction.
Where required, we use recognised legal safeguards for international data transfers, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and tax records, prevent fraud, resolve disputes, enforce agreements, and comply with legal obligations.
The retention period may vary depending on the type of information, the reason it was collected, our legal obligations, and whether the information is needed to establish, exercise, or defend legal claims.
When personal information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable law.
Data Security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you believe your account or personal information has been compromised.
Your Privacy Rights
Depending on where you live and subject to applicable legal exceptions, you may have the right to:
These rights are not absolute. We may deny or limit a request where permitted by law, including when information must be retained to complete a transaction, comply with a legal obligation, prevent fraud, protect security, or establish or defend legal claims.
How to Submit a Privacy Request
To exercise an applicable privacy right, contact us at:
Email: support@yorvena.com
Use the subject line “Privacy Request” and include your name, the email address connected to your order or account, the country or state where you live, and a clear description of your request.
We may request additional information reasonably necessary to verify your identity and protect your information from unauthorised access. Any verification information will be used only to process and respond to your request.
Where permitted by law, you may use an authorised agent to submit a request. We may require evidence that the agent is authorised to act on your behalf and may ask you to verify your identity directly.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
Marketing Communications
You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the message or by contacting us.
Even after you unsubscribe from promotional communications, we may continue to send non-promotional messages relating to active orders, transactions, account security, policy updates, or customer-service requests.
Children’s Privacy
The Website and our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you are a parent or legal guardian and believe that a child has provided personal information to us, contact us at support@yorvena.com so we can review and, where appropriate, delete the information.
Third-Party Websites and Services
The Website may contain links to third-party websites, applications, or services. We are not responsible for the privacy, security, accuracy, or content of third-party services.
We encourage you to review the privacy policies of any third-party service before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technologies, services, legal obligations, or business operations.
The updated version will be posted on this page with a revised “Last updated” date. Where required by law, we may provide additional notice of material changes.
Contact Us
For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:
KEYVERSELY LLC
Operator of YORVENA
Wyoming, United States
Entity ID: 2025-001824045
Email: support@yorvena.com
Last updated: July 29, 2026