Shipping policy
At YORVENA, we are committed to delivering your order safely and as quickly as possible. Please review the information below regarding order processing, estimated delivery times, tracking, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day. During holidays, promotional periods, or periods of high demand, processing may take slightly longer.
Once an order has entered the fulfillment process, we may be unable to modify or cancel it.
Estimated Delivery Times
After your order has been processed and shipped, estimated delivery typically takes:
These delivery times are estimates and begin from the date your order is shipped, not the date the order is placed.
Delivery may occasionally be delayed due to customs inspections, local postal services, public holidays, severe weather, incorrect address information, or other circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.
International tracking may occasionally pause while a package is in transit between countries. Tracking should update again once the package reaches the destination country or is transferred to a local delivery carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout. Please carefully review your full name, street address, apartment or unit number, city, postal or ZIP code, country, and telephone number before completing your purchase.
YORVENA is not responsible for orders delayed, returned, lost, or delivered incorrectly because of incomplete or inaccurate information provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible. We will make every reasonable effort to update it before fulfillment, but changes cannot be guaranteed after an order has been processed or shipped.
Multiple Packages
In some cases, products from the same order may be shipped separately due to inventory availability or fulfillment arrangements.
You may therefore receive more than one package or tracking number. You will not be charged additional shipping fees when an order is divided into multiple shipments.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or local handling fees imposed by the destination country.
These charges are determined by local customs authorities and, unless otherwise stated during checkout, are the responsibility of the customer. YORVENA does not control these charges and cannot predict their amount.
Refusing a package because of customs charges may result in return shipping or handling fees being deducted from any eligible refund, where permitted by applicable law.
Delayed Orders
Occasional delivery delays may occur because of circumstances outside our control.
If your tracking information has not updated for several business days, please allow additional time for the shipping carrier to process and deliver the package.
If your order has not arrived after the estimated delivery period, contact us at support@yorvena.com and include your order number so our team can investigate.
Lost or Missing Packages
If your package remains in transit beyond the estimated delivery timeframe, contact us so we can request an investigation with the shipping carrier.
A package will not normally be considered lost while it is still showing active movement through the carrier’s network.
Carrier investigations may take several business days to complete. Any eligible replacement or refund will be handled after the investigation has been reviewed.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check your mailbox, reception area, front door, side entrance, designated safe location, and surrounding property.
Please also ask household members, neighbours, reception staff, or building security and contact the local delivery carrier using your tracking number.
We recommend allowing up to 48 hours, as some carriers may mark packages as delivered shortly before the final delivery is completed.
YORVENA is not responsible for packages confirmed as delivered to the shipping address entered during checkout. However, our support team will assist you in reviewing the available tracking and delivery information.
Returned-to-Sender Packages
A package may be returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, an unclaimed package, refusal of delivery, or unpaid customs charges.
If your package is returned to the sender, contact us at support@yorvena.com. Additional shipping fees may apply if you request reshipment.
Original shipping costs and return-to-sender charges may be non-refundable where permitted by applicable law.
Damaged Packages
If your order arrives damaged, contact us within 48 hours of delivery.
Please provide your order number, a clear description of the issue, photographs of the product, photographs of the shipping packaging, and a photograph of the shipping label.
Please retain the product and all original packaging until our support team has completed its review.
Order Changes and Cancellations
Contact us immediately if you need to change or cancel your order.
We cannot guarantee changes or cancellations after an order has entered processing. Once an order has been shipped, it cannot be cancelled and must be handled according to our Return and Refund Policy.
Contact Us
For questions regarding shipping, tracking, or delivery, contact us at:
Email: support@yorvena.com
Please include your order number in your message so our customer support team can assist you efficiently.
Last updated: July 29, 2026